Shipping & Returns
How we deliver products ordered online, and what to do if you need to return something.
Where we deliver
We deliver products ordered through our online shopto addresses in the United Kingdom. You enter your delivery address on Square's secure checkout page.
Delivery charges
- Standard UK delivery: £3.95
- Free delivery on orders over £50.00
Delivery times
Orders are dispatched within 1–2 business days and usually arrive 2–4 business days after dispatch.
Returns
You can return products within 14 days of delivery for a refund, provided they are unopened and unused, in their original packaging. For hygiene reasons we cannot accept opened skincare products unless they are faulty.
- Returns are sent back to us by post.
- You pay the cost of return postage unless the item is faulty or we sent the wrong product.
- Refunds are made to your original payment method once we have received and checked the return.
This does not affect your statutory rights under UK consumer law.
Starting a return
Please contact us before sending anything back: nicoleta@nicoletatroi.co.uk, 07576676687, or contact us online. Include your order number and the products you want to return.
See also our Terms & Conditions and Privacy Policy.