Privacy Policy

Who we are

Nicoleta Troi Signature Beauty("we", "us", or "our") provides aesthetic and wellness treatments in London and via our mobile clinic service. This policy explains how we handle your personal data when you use our website, contact us, or receive treatments.

Information we collect

We may collect:

• Contact details (name, email, phone number) when you submit our contact form, call, email, or message us on WhatsApp
• Enquiry and appointment information (treatment interests, preferred dates, notes you provide)
• Health and treatment records where relevant to your care, in line with professional and regulatory requirements
• Technical data such as IP address, browser type, and cookies when you use our website

How we use your information

We use your data to:

• Respond to enquiries and arrange consultations and appointments
• Provide safe, appropriate aesthetic and wellness treatments
• Send appointment reminders and follow-up care where needed
• Improve our website and services
• Meet legal, regulatory, and insurance obligations

Lawful basis (UK GDPR)

We process personal data on grounds including consent (e.g. marketing where you opt in), contract (delivering treatments you book), legitimate interests (running our clinic and improving services), and legal obligation (clinical record-keeping where applicable).

Sharing your data

We do not sell your personal data. We may share information with trusted processors who help us operate our business (for example, form delivery, email, or booking systems), always under appropriate agreements. We may disclose data where required by law.

Contact forms

Messages submitted through our website contact form are processed via a secure third-party form service. Data is transmitted over encrypted connections and used only to respond to your enquiry.

Retention

We keep enquiry data for as long as needed to handle your request and for a reasonable period afterwards. Clinical records are retained in accordance with applicable professional and legal requirements.

Your rights

Under UK data protection law you may have rights to access, rectify, erase, restrict processing, object, and data portability, and to withdraw consent where processing is based on consent. You may also lodge a complaint with the Information Commissioner's Office (ICO).

Cookies

Our website may use essential and analytics cookies. You can manage cookies through your browser settings. Further detail may be provided in a separate cookie notice if we use non-essential tracking.

Security

We take appropriate technical and organisational measures to protect your information. No method of transmission over the internet is completely secure; we encourage you not to send sensitive clinical information by unsecured email unless we have agreed a secure channel.

Contact us

For privacy questions or to exercise your rights, contact us at nicoleta@nicoletatroi.co.uk or 07576676687. You can also contact us online or write to us at London, United Kingdom.

See also our Terms & Conditions.